Terms of Service
Last updated: 2026
These Terms of Service ("Terms") govern your use of the KPI Done website and your purchase of services from KPI Done, LLC ("KPI Done," "we," "us"). By using this website or engaging our services, you agree to these Terms. If you don't agree, please don't use the site or purchase our services.
Our services
KPI Done provides business performance analysis, KPI dashboard development, and ongoing performance coaching for small and midsized businesses. The specifics of any engagement — scope, deliverables, timeline, and price — are defined in a separate signed engagement agreement or statement of work between you and KPI Done. These Terms apply generally to the website and the business relationship; the engagement agreement governs the specifics of your project.
Not professional advice
KPI Done provides business performance analysis based on the data you provide. This is not legal, tax, accounting, or financial advisory services, and nothing we deliver should be treated as such. You remain responsible for your own business decisions, and we recommend consulting a licensed professional (CPA, attorney, etc.) for advice specific to those areas.
Payment terms
- One-time services (Business Performance Assessment, Custom KPI Dashboard) are billed as agreed in your engagement agreement, typically due before or upon delivery.
- Ongoing services (Monthly Performance Coaching) are billed on a recurring monthly basis and renew automatically until cancelled.
- Invoices are payable within the timeframe stated on the invoice. Late payments may result in a pause of services until the account is current.
Cancellation
You may cancel a monthly service at any time by notifying us in writing (email is fine); cancellation takes effect at the end of the current billing period, and we don't provide partial-month refunds. One-time projects, once started, are generally non-refundable for work already completed — specifics are covered in your engagement agreement.
Your data
You provide us with business data (financial records, operational data, and similar) so we can perform our analysis. We treat this information as confidential and use it only to deliver the services you've engaged us for. See our Privacy Policy for more on how information submitted through this website is handled, and your engagement agreement for confidentiality terms specific to client data.
Ownership of deliverables
Once paid in full, you own the reports, dashboards, and analysis we deliver to you. KPI Done retains the right to use our own general methods, templates, and know-how in work for other clients — we just won't share your specific data or results with anyone else.
No guaranteed results
We aim to give you a clear, accurate picture of your business performance and useful recommendations, but we can't guarantee any specific business outcome, revenue increase, or cost savings as a result of our work. Ultimately, you make the decisions about your business.
Limitation of liability
To the extent permitted by law, KPI Done's total liability for any claim arising from our services is limited to the amount you paid us for the specific engagement giving rise to the claim. We're not liable for indirect, incidental, or consequential damages, including lost profits.
Website use
You agree not to misuse this website — including attempting to access it in unauthorized ways, submitting false information through our forms, or using it for unlawful purposes.
Changes to these terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site or our services after changes means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.
Contact
Questions about these Terms? Reach us at contact@kpidone.com or Call us.